Refund Policy

Overview and statutory rights

Kane sells digital products that are often delivered immediately after payment is confirmed. Because of that, refunds are limited once access has been provided. This policy describes our standard storefront practice. It does not use “no refunds under any circumstances,” and it does not take away rights that applicable law says you cannot waive.

If consumer-protection, distance-selling, or other mandatory rules in your location give you a non-waivable right to a remedy, those rules control to the extent they apply. Where the law allows us to treat digital content as non-returnable after delivery has begun with your consent, we rely on that rule.

Refund requests are reviewed by [Legal Business Name]. Submitting a request does not guarantee approval.

After delivery: normally non-refundable

Digital products are normally non-refundable once we have provided any of the following for the order: access, delivery files, a license, a key, a download link, credentials, setup information, or other digital content that fulfills the variant you bought.

That rule exists because digital goods can be copied, used, or disclosed as soon as they are delivered. Unused time remaining on a license, a change of mind, or a decision not to follow setup steps does not, by itself, create a right to a refund after delivery.

Before delivery

If payment is confirmed but we have not yet provided access, delivery, a license, key, download, credentials, or setup information, you may ask us to cancel. We may refund, void, or refuse the request on a case-by-case basis, for example where fulfillment has already started, the order appears abusive, or processor rules prevent a reversal.

Contact support as soon as possible and include the order ID and the email used at checkout. Do not open a chargeback while we are able to review a pre-delivery cancellation.

If we cannot deliver

If we cannot deliver the purchased product within the timeframe stated or advertised for that product or variant, and we cannot provide a reasonable equivalent solution, we will offer a replacement, store credit, or refund of the amount paid for the affected item.

A “reasonable equivalent solution” may include a replacement key or license, restored access, or another variant of equal value that fulfills the same purchase, with your agreement where the law requires it. Delivery timeframes do not include delays caused by an incorrect email address, blocked mail, customer unavailability, or failure to follow delivery instructions.

Temporary product-status changes (for example, updating or paused) after you have already received a working delivery are not, by themselves, a failure to deliver the original order.

What is not an automatic refund after delivery

After delivery, the following are not automatic grounds for a refund, replacement, or credit, except where applicable law requires a remedy or we choose to offer one:

• Duplicate purchases of the same or similar product.
• Accidental purchases, including buying the wrong duration or variant.
• Wrong compatibility choices, or purchasing without reading the listing, system notes, Status page, or setup instructions.
• The product not working on an unsupported or modified system, outdated game version, or environment that does not meet stated or ordinary requirements.
• Bans, suspensions, lost accounts, or penalties caused by how you used the product, by violating a game publisher’s or platform’s terms, or by sharing, reselling, or otherwise misusing access.
• A change of mind, unused remaining time, or a decision to stop using the product.
• Buyer’s remorse after keys, credentials, or setup information have been viewed or used.

We may still review these situations when there is a documented fulfillment error on our side. Goodwill remedies, if offered, are discretionary and do not create a standing exception.

How to request a refund or cancellation

Before opening a payment dispute, contact Kane support and allow us a reasonable opportunity to help.

• Use the Support page, live chat, or [support@example.com].
• Include your order ID, the email used at checkout, the product and variant, and a clear description of the problem.
• Do not send full card numbers, unrelated passwords, or copies of keys in public channels.

We may ask for screenshots, exact error text, system details, or confirmation that you followed the setup steps. Reasonable troubleshooting time depends on the issue, our published support hours, and whether we are waiting on information from you. If you ignore those requests, we may close the ticket without a refund.

Troubleshooting before a claim

For delivery or setup problems, you agree to contact support first and to allow a reasonable troubleshooting window before escalating to a chargeback, bank claim, or similar dispute. Many issues are resolved by confirming the correct email, variant, or setup step.

A reasonable window is typically at least several business days from our receipt of the information we need, unless the product listing promised a shorter fulfillment time that we missed and we cannot offer an equivalent solution.

Chargebacks and fraud

Chargebacks are for unauthorized or genuinely unfulfilled payments, not a substitute for the process in this policy. If you file a dispute without contacting us, or while we are actively troubleshooting in good faith, we may pause access and contest the claim with the evidence we have.

Fraud, friendly fraud, stolen payment methods, and abusive or false disputes may result in termination of accounts and licenses, refusal of future orders, and sharing of relevant order, delivery, and support records with payment processors and, where required, law enforcement.

If a chargeback is reversed in our favor after we already issued a courtesy refund, we may recover the duplicated amount or terminate remaining access.

How approved remedies are issued

If we approve a refund, replacement, or store credit, we decide the form of the remedy unless the law requires a particular form. Refunds are returned to the original payment method when the processor allows it. Processing time then depends on the processor and your bank, which Kane does not control.

Approved refunds are limited to the amount paid for the affected order item, excluding processor or bank fees we cannot recover, except where the law requires those fees to be included. Partial refunds may be used where only part of an order failed.

Changes to this policy

We may update this Refund Policy. The “Last updated” date at the top of this page will change when we do. The policy in effect at the time of purchase applies to that order, except where a later change is more favorable to you and we choose to apply it, or where the law requires a different result.

Contact

Refund and cancellation requests: [support@example.com]

You can also use the Support page on Kane.

[Legal Business Name]

[Registered Business Address]